FAQS
where do I start?
we will walk you step by step to get your designs created!
I'm excited! What's the design process?
I'm excited! What's the design process?
Purchase the design fee listing
(Available in our Etsy shop)
Receive your design form by email
After purchase, we’ll send you a form to collect your wording and details.
Submit your information
Once we have your details, the design and proofing process begins. (More on fonts, colors, and mailing options here.)
Review your proofs
Approve your digital proof by email. If timing allows, we’ll also mail you a printed sample (included in your design fee).
If you’d like us to print guest addresses, be sure to send them with your approval.
Confirm your order
Once approved, we’ll send an invoice for the quantity of stationery you need.
Production & shipping
After payment, we’ll begin production, then ship your order with tracking. (See turnaround times below.)
Celebrate!
Mail your custom stationery and get your guests excited for your big day.
What does the design fee include?
What does the design fee include?
The design fee covers the personalization (within 3 proofs) and press set up of your custom order.
Colors, fonts, paper and more can be changed, as well as the items per suite. Consider the designs in our store as a jumping off point to creating your own custom stationery. You can get an estimate on your printed items on here.
so... what will my *total* cost be after the design fee?
so... what will my *total* cost be after the design fee?
Great question! All of our designs can be customized, so the items you need may vary! Your cost is the Design Fee + Cost Per Each (multiply by quantity needed) + Shipping.
Is there a way to find out an estimate before I pay for a design fee?
Is there a way to find out an estimate before I pay for a design fee?
Check out our fancy estimate calculator here!
*remember, an estamite is just that- often changes are made at some point due to preferences or embellishments that can cause a change in your estimate.*
Will I be mailed a printed sample of my actual invitation prior to receiving my order?
Will I be mailed a printed sample of my actual invitation prior to receiving my order?
One printed sample is included in your design fee, if your timing allows.
One printed sample is included with your design fee. For specialty items (like foil or letterpress), we can’t always make a single sample, but we’ll send the closest match so you still get a feel for the final look.
to sum up the process:
to sum up the process:
To start, you’ll just pay the design fee.
Once your artwork is approved, we’ll invoice you for the quantity + shipping (usually $14–$35 for UPS Ground in the U.S.). We’re a small, hands-on team and happy to answer any questions to help keep your invitations special and on budget.
We currently ship within the U.S. only.
what is the turn around time?
when will I get my invitations?
what is the design turn around time?
what is the design turn around time?
• Your first proof may take 1-2 weeks, depending on the level of customizing needed (orders with custom illustrations are closer to the 2 week range)
• Proof changes and edits can take 2-4 days, depending on what needs to be changed
what is the printing/production time?
what is the printing/production time?
Postcards: 7-10 business days after final artwork is approved (excluding holidays)
Invitations: 15-20 business days after final artwork is approved (excluding holidays)
Remember, this is a creative process and timing can vary. Your prompt responses to email and proofs is appreciated. As always, if you don’t hear from us in 1-2 business days, please reach out so we can keep your order moving in a timely fashion.
*Please note this is for business days (Monday – Friday), and does not include the time for the design + proofing process.*
I'm running out of time, can my order be rushed?
I'm running out of time, can my order be rushed?
We are happy to provide a rush order, if possible. However, the design process can not be rushed, only the production of your order.
It’s best to request this prior to starting the design process of your order, so that we can confirm timing, cost and availability.
Once your order is sent to print, we can not add a rush order.
Rush orders for postcards start at $75 and $250 for invitations (this can be more depending on the quantity, type of printing, and complexity of the order). Faster shipping can also be added to your order once it is ready to be mailed to you.
help us help you!
artwork approval checklist
Once your order has been sent to print, we will not be able to make changes. Below are things to approve and double-check before approving your order
we love a checklist
we love a checklist
- All spelling, dates and times are correct
- You’ve included all the pertinent information (who, what, where, when)
- Any links and QR codes are correct, and working
- Your guests addresses are approved, if using this service
- You are aware of the production time associated with your order
- Make sure you consider how many extras you may need!
(additional stationery needed will require a press set-up fee and the minimum quantity order, normal production time will apply)
* IMPORTANT! Please make sure your shipping address is correct on the invoice (make sure this is updated, if needed, before you pay the invoice).
sealing your stationary order
sealing your stationary order
sealing your envelopes:
like most things... not all envelopes are created equal and some envelopes may be hard to seal, or keep closed, especially if your invites are thicker.
We recommend a double-sided adhesive to close your envelopes, or a pretty sticker is a nice option as well!
ready for send off... lets go to the post office
ready for send off... lets go to the post office
hand canceling:
what is hand canceling? hand canceling is a process that is used to avoid having your stationary be run through a machine at the post office. you'll want to keep them pretty and all embellishments in tact! speak to your local post office for more information.
please make sure you are applying enough postage, and don’t forget to apply postage to your RSVP card/TSVP envelope if they need to be mailed back to you from your guests.
It’s always recommended to take one to the post office prior to mailing.
please note: Serendipity is not responsible for lost or damaged stationery once mailed.
reprints & refunds
we forgot to invite cousin eddie! can we order more stationary?
we forgot to invite cousin eddie! can we order more stationary?
oops! do you need more invitations than you originally thought?
if you find yourself needing more save the dates or invitations, reprints are available for a minimum of $45 (for press set-up).
the $45 price can increase depending on the amount of pieces in your invitation suite
also consider, the cost for additional supplies and shipping will be an extra charge and the minimum order of cards will apply.
how long would it take to order more if needed?
how long would it take to order more if needed?
Dont forget, it takes time for us to set up the press for each job, and reprints can take a considerable amount of time.
The best way to avoid any reprints is to order extra on the first run.
do you provide refunds?
do you provide refunds?
Due to the custom nature of our work, we cannot provide refunds.
